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Bots
![Woman on her smartphone utilizing customer service AI](https://www.kustomer.com/wp-content/uploads/2019/07/1040x567-ai-blog-web-768x419.png)
Best Practices
Leveraging Customer Service AI Without Losing the Human Touch
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![A work from home desk set up showcasing several live chat solutions on a laptop.](https://www.kustomer.com/wp-content/uploads/2018/08/Chat-Blog-Header-1-768x464.png)
CX
Live Chat vs Messaging Apps: The Modern Hybrid Solution
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![Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.](https://www.kustomer.com/wp-content/uploads/2021/11/BLG_296_1500x1000-768x512.jpg)
CX
Chatbots vs. Humans: The State of Conversational Commerce in 2022
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![](https://www.kustomer.com/wp-content/uploads/2018/10/General-Blog-3-1040x567-768x419.png)
Best Practices
To Bot or Not to Bot? Neither, Start with a Strategy
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CX
The Truth About Bots and Intelligent Automation
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![](https://www.kustomer.com/wp-content/uploads/2018/07/Chat-Product-Update-Header-1-768x525.png)
Product Updates
Product Update: Making Live Chat Scalable
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