Kustomer Blog
CX
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CX
Live Chat vs Messaging Apps: The Modern Hybrid Solution
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![A customer uses their mobile phone to converse with a conversational AI chatbot.](https://www.kustomer.com/wp-content/uploads/2020/10/BLG_152_1500x1000-768x512.jpg)
Best Practises
What Is Live Chat and Why Is It Great For Your Business?
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CX
Complete Guide to Proactive Customer Support
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![Cafe owners behind a counter, ready to help the customers, standing opposite them, with their modern customer service expectations.](https://www.kustomer.com/wp-content/uploads/2022/11/young-woman-ordering-coffee-while-her-colleagues-are-queuing-picture-id945655304-1-1-768x512.jpg)
CX
Top Modern Customer Service Expectations You Need to Know
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CX
CX Stories From the Frontlines: Seeing Results from Embracing Chatbots & Social DMs
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![Woman sitting down at her work area on her smartphone getting ready to submit a payment.](https://www.kustomer.com/wp-content/uploads/2020/02/BLG_071_1500x1000-768x512.jpg)
Best Practises
3 Keys to Modernising Customer Engagement
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Podcasts
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How to Stop Service Agent Burnout With These 5 Tips – Featuring Gabe Larsen
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Fostering Success in Customer Experience: Blending Human and Artificial Intelligence for Optimal Results
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Customer Service Secrets Podcast: Using Customer Experience Data Analytics to Personalise the Customer Journey With Steven Maskell
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Managing Customer Expectations Like a Pro – Featuring Mike Miller and Vikas Bhambri
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From Customer Journey Mapping to Management with Jochem van der Veer
![Man sitting down in a coffee shop with a laptop and phone.](https://www.kustomer.com/wp-content/uploads/2020/01/BLG_052_1500x1000-768x512.jpg)
CX
Multichannel Customer Support Is Not Omnichannel Support. Here’s Why.
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![](https://www.kustomer.com/wp-content/uploads/2022/10/BLG_356_1500x1000-768x512.jpg)
CX
Why Proactive Support Is the Future
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![Customer enjoying the holiday customer experience](https://www.kustomer.com/wp-content/uploads/2021/02/1500x1000-3-768x512.png)
CX
Complete Guide for Holiday CX Prep: How to Get Ready for the High-Volume Sales Season in 2022
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![Man looking at his phone with holiday decorations.](https://www.kustomer.com/wp-content/uploads/2021/11/1500x1000-768x512.jpg)
Kustomer
Tis the Season: How Kustomer Is Preparing for the Holiday Rush
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![Woman sitting down at her laptop working on improving ecommerce customer experiences.](https://www.kustomer.com/wp-content/uploads/2021/02/BLG_197_1500x1000-768x512.jpg)
CX
The Big-E’s: How to Improve Your E-commerce Customer Experience
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![](https://www.kustomer.com/wp-content/uploads/2022/11/BLG_ImproveSupport_1500x1000-768x512.jpg)
CX
Improve Your Customer Support Processes With Effective Strategies and Efficient Solutions
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