Tags
Live Chat
![Young woman dressed in business casual looking down at customer service trends with a cup of coffee in hand.](https://www.kustomer.com/wp-content/uploads/2022/03/BLG_322_1500x1000-768x512.jpg)
Best Practices
Why Changing Consumer Preferences Will Mean a New World of CX
Read More
![Happy young adult woman stay-at-home concept. She wears headphone using computer communication via internet online technology showing benefits of live chat for ecommerce](https://www.kustomer.com/wp-content/uploads/2023/05/young-adult-asian-woman-stay-at-home-using-computer-for-internet-online.jpg_s1024x1024wisk20cebRrekQ4DIXmThdkFMAnkdlTCnpQQXYNGdjBMzwaf3c-4-1-768x512.jpg)
CX
8 Benefits of Live Chat for Customer Experience
Read More
![A work from home desk set up showcasing several live chat solutions on a laptop.](https://www.kustomer.com/wp-content/uploads/2018/08/Chat-Blog-Header-1-768x464.png)
CX
Live Chat vs Messaging Apps: The Modern Hybrid Solution
Read More
![](https://www.kustomer.com/wp-content/uploads/2022/11/BLG_ImproveSupport_1500x1000-768x512.jpg)
CX
Improve Your Customer Support Processes With Effective Strategies and Efficient Solutions
Read More
Subscribe to the Knowledge Base
Get the best CX content and insights delivered right to your inbox.
![Customer utilizes hybrid customer experience through AI-powered chatbot and computer.](https://www.kustomer.com/wp-content/uploads/2022/06/hybrid-customer-experience-model-Kustomer-Feature-1-768x512.jpg)
Best Practices
87% of Consumers Want to Be Contacted in Their Preferred Channel. Enter: Hybrid Customer Experience.
Read More
![Customer explores modern customer experience channels on mobile devices.](https://www.kustomer.com/wp-content/uploads/2022/05/womens-hand-typing-on-mobile-smartphone-live-chat-chatting-on-web-picture-id1219700578-1-1-768x512.jpg)
CX
Customer Experience Channels of the Future: 77 Percent of Consumers Under 25 Years Old Say Chatbots Are Helpful
Read More
![Woman uses her mobile device.](https://www.kustomer.com/wp-content/uploads/2020/11/1500x1000-5-768x512.jpg)
Best Practices
Consumers Love Live Chat, but Businesses Aren’t Adopting It. Here’s Why.
Read More
![Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.](https://www.kustomer.com/wp-content/uploads/2021/11/BLG_296_1500x1000-768x512.jpg)
CX
Chatbots vs. Humans: The State of Conversational Commerce in 2022
Read More
![Customer Service Secrets Podcast Featured](https://www.kustomer.com/wp-content/uploads/2020/09/Ep31_1500x1000-768x512.jpg)
Podcast
The Digital Customer Service Revolution With Paolo Fabrizio
Read More
![Customer Service Secrets Podcast Featured](https://www.kustomer.com/wp-content/uploads/2021/05/Ep79_1500x1000-768x512.jpg)
Podcast
Eliminating Language Barriers to Personalize the Customer Experience with Edmund Ovington
Read More
![A man sits in a coffee shop and shops online using his mobile phone.](https://www.kustomer.com/wp-content/uploads/2020/05/1500px-X-1000px-featured-image-updated-768x512.png)
Best Practices
Top 8 Customer Service Trends You Need to Know
Read More
![Kustomer’s Look Back at 2020 Featured](https://www.kustomer.com/wp-content/uploads/2020/12/BLG_174_1500x1000-768x512.png)
CX
Kustomer’s Look Back at 2020
Read More