Tags
Customer Service
![](https://www.kustomer.com/wp-content/uploads/2023/04/1500x1000-1-768x512.jpg)
News
Kustomer at Shoptalk 2023
Read More
![Young smiling woman typing on laptop and accepting the orders then packing parcels for shipment](https://www.kustomer.com/wp-content/uploads/2022/01/woman-completing-orders-by-laptop-picture-id1273940722-3-768x512.jpg)
CX
5 Ways Small Businesses Can Make the Shift from CS to CX
Read More
![A close up of a person’s hands holding a mobile phone.](https://www.kustomer.com/wp-content/uploads/2020/05/1500px-X-1000px-featured-image-8-768x512.png)
Best Practises
To Deliver Personalised Customer Service, You Must First Become Truly Omnichannel
Read More
![A person simultaneously uses a phone and a laptop.](https://www.kustomer.com/wp-content/uploads/2020/07/1500px-X-1000px-featured-image-15-768x512.png)
Best Practises
Complete Guide: What Is Personalised Customer Service?
Read More
Subscribe to the Knowledge Base
Get the best CX content and insights delivered right to your inbox.
![Woman waiting at the train station on her smartphone managing social customer relationship management](https://www.kustomer.com/wp-content/uploads/2022/09/1500x1000_BLG_353-768x512.jpg)
CX
A Comprehensive Guide to Social Customer Relationship Management: What Is It and How It Develops Relationships
Read More
![A work from home desk set up showcasing several live chat solutions on a laptop.](https://www.kustomer.com/wp-content/uploads/2018/08/Chat-Blog-Header-1-768x464.png)
CX
Live Chat vs Messaging Apps: The Modern Hybrid Solution
Read More
![Cafe owners behind a counter, ready to help the customers, standing opposite them, with their modern customer service expectations.](https://www.kustomer.com/wp-content/uploads/2022/11/young-woman-ordering-coffee-while-her-colleagues-are-queuing-picture-id945655304-1-1-768x512.jpg)
CX
Top Modern Customer Service Expectations You Need to Know
Read More
![](https://www.kustomer.com/wp-content/uploads/2022/11/BLG_358_1500x1000-768x512.jpg)
CX
CX Stories From the Frontlines: Seeing Results from Embracing Chatbots & Social DMs
Read More
![Business man sits in a park listening to customer experience podcasts on his phone.](https://www.kustomer.com/wp-content/uploads/2022/08/making-business-as-easy-as-a-day-in-the-park-picture-id1277414711-3-768x512.jpg)
CX
Top 10 Customer Experience Podcasts You Should Listen To
Read More
![](https://www.kustomer.com/wp-content/uploads/2022/08/BLG_349_1500x1000-768x512.jpg)
Kustomer
The Future of Customer Communication Is Messaging. Here’s What the Data Says.
Read More
![Customer service agent](https://www.kustomer.com/wp-content/uploads/2022/01/BLG_299_1500x1000-768x512.jpg)
CX
Are You Implementing 24/7 Customer Service? Here are 9 Reasons Why You Should!
Read More
![Engaged customer shops on mobile websites because of proactive messaging strategy..](https://www.kustomer.com/wp-content/uploads/2022/08/woman-online-shopping-on-smart-phone-fashion-clothes-at-home-picture-id1336136316-1-1-768x512.jpg)
CX
Benefits of Adding Proactive Messaging to Your CX Strategy
Read More
![Smiling woman text messaging on smart phone. Happy female customer with curly hair is wearing casuals. She is shopping at supermarket.](https://www.kustomer.com/wp-content/uploads/2022/05/smiling-woman-using-smart-phone-at-supermarket-picture-id1199186094-1-1-768x512.jpg)
CX
Customer Service Skills Guide: How to Engage the Modern Customer in 2022
Read More