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Customer Service Agents
![Man typing on his laptop pulling up files and pictures as he examines the 360-degree customer view.](https://www.kustomer.com/wp-content/uploads/2020/08/BLG_147_1500x100-768x512.jpg)
CX
Achieving a 360-Degree Customer View Isn’t as Tough as You Think
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![Man holding a smartphone in his hand conversing with a customer service bot.](https://www.kustomer.com/wp-content/uploads/2020/10/BLG_165_1500x1000-768x512.jpg)
Best Practises
The Ultimate Cheatsheet for Customer Service Bots
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
How to Coach Your Customer Service Reps to Drive Actual Performance with Steve Richards
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![Customer service agent assists customer through use of CRM and chatbot.](https://www.kustomer.com/wp-content/uploads/2022/07/crm-and-chatbots-Kustomer-feature-768x512.jpg)
Best Practises
Life Hack: Connecting Your Chatbot to a CRM Can Lead to Better Automated Support
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![A male customer has his customer service complaint addressed by a customer service team.](https://www.kustomer.com/wp-content/uploads/2020/06/1500px-X-1000px-featured-image-11-768x512.png)
Best Practises
4 Ways AI Chatbots Can Streamline Agent Expectations
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![A customer service team having a meeting to boost morale and avoid customer service agent burnout.](https://www.kustomer.com/wp-content/uploads/2022/02/BLG_316_1500x10002-768x512.jpg)
Best Practises
5 Tips for CX Leaders to Combat Customer Service Agent Burnout
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![](https://www.kustomer.com/wp-content/uploads/2021/12/BLG_222_1500x1000-1-768x512.jpg)
CX
CX Stories From the Frontlines: Streamlining the Agent Experience
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![Customer service agents work in an open office setting.](https://www.kustomer.com/wp-content/uploads/2020/06/1500px-X-1000px-featured-image-10-768x512.png)
Best Practises
Better For You: AI Chatbot vs Live Agent?
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![A customer uses their mobile phone to converse with a conversational AI chatbot.](https://www.kustomer.com/wp-content/uploads/2020/10/BLG_152_1500x1000-768x512.jpg)
Best Practises
Leverage the Power of Customer Service Chatbots
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![Customer Service Secrets Podcast Featured](https://www.kustomer.com/wp-content/uploads/2020/11/Ep37_1500x1000-768x512.jpg)
Podcast
Great CX Starts With Happy Agents
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![Speakeasy: A Conversation Among CX Leaders Featured](https://www.kustomer.com/wp-content/uploads/2020/08/BLG_137_1500x1000-768x512.jpg)
Best Practises
Speakeasy: A Conversation Among CX Leaders
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
Bring in the Experts: Why Outsource Your Customer Service Team With Amir Reiter & Tom Jenkins
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