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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
How to Do Research-Based Customer Journey Mapping with Bob Thompson from CustomerThink
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
Making Customer Service Faster and Smarter With AI with Omar Pera
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
Elevating the Voice of the Customer with Hillary Curran
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
The Customer in the Future with Blake Morgan
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
The Cult of the Customer with Shep Hyken
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
The Standard for How to Treat Your Customers with Jeanne Bliss
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
What is Punk CX and Why Should You Care with Adrian Swinscoe
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
The Five Key Elements that Drive Customer Experience with Mary Drummond
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![How to Combine the Best of Both Human and Artificial Intelligence to Kindle a Successful Customer Experience Featured](https://www.kustomer.com/wp-content/uploads/2020/04/Ep9_1500x1000-768x512.jpg)
Podcast
Encouraging Loyalty in Challenging Times with John DiJulius
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![How to Focus on the Right Customers for a Strategic Advantage with Peter Fader Featured](https://www.kustomer.com/wp-content/uploads/2020/04/Ep7_1500x1000-768x512.jpg)
Podcast
How to Focus on the Right Customers for a Strategic Advantage with Peter Fader
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
Being Prepared in a Time of Crisis with Dr. Merilee Larsen
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![How Customer Service has Transformed in the Last 20 Years with Brad Birnbaum Featured](https://www.kustomer.com/wp-content/uploads/2020/03/Ep4_1500x1000-768x512.jpg)
Podcast
How Customer Service Has Transformed in the Last 20 Years with Brad Birnbaum
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![Podcast: Stop Trying to Delight Your Customers with Matt Dixon Featured](https://www.kustomer.com/wp-content/uploads/2020/03/Ep2_1500x1000-768x512.jpg)
Podcast
Stop Trying to Delight Your Customers with Matt Dixon
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