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Customer Service Secrets
![A customer service representative works on a computer to improve personalised customer service benefits.](https://www.kustomer.com/wp-content/uploads/2022/04/close-up-on-man-hand-using-tab-pad-on-laptop-to-working-about-of-picture-id1169192820-1-1-768x512.jpg)
CX
6 Personalised Customer Service Examples
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![A pleased customer makes a purchase from a company utilising customer empowerment strategies.](https://www.kustomer.com/wp-content/uploads/2022/04/online-shopping-picture-id1076224762-3-768x512.jpg)
CX
How Customer Empowerment Can Grow Your Brand Organically
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![Customer service secrets podcast: how to manage customer journey mapping](https://www.kustomer.com/wp-content/uploads/2022/01/Ep112_1500x1000-768x512.jpg)
Podcast
How to Make Sure Your Customers Never Feel Neglected with Daniel Rodriguez
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![](https://www.kustomer.com/wp-content/uploads/2022/01/Ep111_1500x10002-1-768x512.jpg)
Podcast
Putting the Customer at the Centre of the FinServ Universe | Matt Chabrier and Aziz Razakov
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![A woman holds a baby while utilising customer self-service tools to check on a recent purchase.](https://www.kustomer.com/wp-content/uploads/2021/12/mother-at-home-with-baby-working-on-laptop-holding-smartphone-picture-id646958030-3-768x512.jpg)
CX
5 Self-Service Tools for Quality CX
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![Steve Richards takes us through customer service coaching that drives actual performance.](https://www.kustomer.com/wp-content/uploads/2020/04/Ep5_1500x1000-1-768x512.jpg)
Podcast
Putting People Above Process with Jeanne Bliss
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![Podcast: How Customer Experience and Marketing are Intertwined Featured](https://www.kustomer.com/wp-content/uploads/2020/03/Ep1_1500x1000-768x512.jpg)
Podcast
Understanding the Intersection of CX and Marketing with Dan Gingiss
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![Podcast: Stop Trying to Delight Your Customers with Matt Dixon Featured](https://www.kustomer.com/wp-content/uploads/2020/03/Ep2_1500x1000-768x512.jpg)
Podcast
Avoid This Customer Service Mistake with Matt Dixon
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![Customer Service Secrets Podcast Featured](https://www.kustomer.com/wp-content/uploads/2020/09/Ep31_1500x1000-768x512.jpg)
Podcast
The Digital Customer Service Revolution With Paolo Fabrizio
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![The Power of Wait Time in Driving the Customer Experience](https://www.kustomer.com/wp-content/uploads/2021/06/Ep85_1500x1000-Featured-768x512.png)
Podcast
The Power of Wait Time in Driving the Customer Experience
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![What are the Problems in the CX World](https://www.kustomer.com/wp-content/uploads/2021/06/Ep84_1500x1000-Featured-768x512.png)
Podcast
What are the Problems in the CX World? Take These Tips From the Experts
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![](https://www.kustomer.com/wp-content/uploads/2020/03/BLG_072_1500x1000-768x512.jpg)
Podcast
17 Ways to Effectively Manage a Remote Customer Service Team [Podcast]
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![](https://www.kustomer.com/wp-content/uploads/2021/03/Ep72_1500x1000-768x512.jpg)
Podcast
A Design Thinking Approach to CX with Kris Featheringham
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